Terms and Conditions

Terms and Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website – Mercaretravel. Mercaretravel provide you subjected to the terms and conditions set out below.

  1. Scope of our Service

Through the website, we (Mercaretravel and our affiliate (distribution) partners) provide an online platform through which all types of temporary services providers, included accommodations (for example hotels, motels, hostels and bed & breakfasts, collectively the “hotels” and “rentals”), transportation’s (“Cars” and “Cruises”), Flights booking, Tourism Services (“Tours”, “Trips”, “Events” & “Activities”), can advertise their services for reservation, and through which visitors to the website can make such reservations. By making a reservation through Mercaretravel, you enter into a direct (legally binding) contractual relationship with the services provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant services provider and sending you a confirmation email for and on behalf of the services provider.

When rendering reservation on Mercaretravel, the information that we disclose is based on the information provided to us by services providers (Hotels, Rentals, Cars, Cruises, Tours, Trips, Activities, Events, Flights). As such, the services providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider & all services partners remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

  1. Prices and Best Price Guarantee

The prices on our site are highly competitive. All prices on the Mercaretravel website are per room for your entire stay and are displayed including VAT/GST tax and all other taxes (subject to change of such taxes), unless stated differently on our website or in the confirmation email. If any services, VAT/GST/Tax not included then the said Tax will be chargeable & it will mention detail about Tax.

Sometimes cheaper rates are available on our website for a specific stay at a property, however, these rates made by accommodations providers & services partners may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

In the event of a crossed-out rate, we look at the prices currently being charged by the property in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same reservation conditions (meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.

We want you to pay the lowest price possible for your stay. Should you find your accommodation, with the same reservation conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee.

The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such.

  1. Privacy and Cookies

Mercaretravel respects your privacy. Please take a look at our Privacy Policy for further information.

  1. Booking Fee for our Customers

Our Booking service is free of charge, unlike many other parties, we will not charge you (as customer for booking services) for our service or add any additional (reservation & booking) fees to the room rate or all other services available on online. Also there is no hidden charge.

4.1. We charge only 10% excluding GST to partners services for every booking of services which is ‘Posted & Listed’ on our website & APP by partners and booked by our customers through any payment method (Submit form & Payment Gateway). We charge to partners very low in industry. But we charge due to payment gateways transaction fees, website and users handling cost otherwise we try to keep it low as much as we can do. Our charges are variable and we decrease/increase it which depends of business seasons, regional holidays & festival. Partners are advised to contact our support team to know current charges. If we, our team is updating & managing your services for you then commission charges may vary which can be 12 to 15% excluding GST/Tax.

4.2. Partners & services provider must submit a copy & proof of Tax/GST/VAT Id & bank account of their company, upon our request after first online booking of partner’s services. All payout will be on hold till document submission.

4.3. If partners requesting payouts in Paypal account, so we advised partners to read full policy of ‘payment & charges’ of Paypal on Paypal website page.

4.4. If partners requesting payouts/payments, through Bank account (local or other country bank with swift code) then all additional payment transfer charges will be deducted & adjusted from payments/payouts.

4.5. Partners/Service providers are responsible for their Post/Listing of services, Image/Photo, contents, Prices in USD & service availability. So we request partners to check & update all required data of their post/listing of services time to time.

4.6. As you created account/login or communicated via any channel with us, to manage your services on our platform then so you authorize us to manage your services & collect either full or part of payment as well as deposits if any by customers on your behalf. You are liable and agreed to provide a bill to customers with full details of services booking with mentioned all Tax (VAT/GST) in your countries.

4.7. If a service is booked on your system through our website/APP which you are hosting, then you can’t deny to customers to avail these services without any specific reasonable reason.

4.8. As our website main Currency is USD ($), so if any difference of payment comes due to loss of currency exchange with your local currency comes, then you can’t charge to our customers. So it’s advised on high priority to you as partner please monitor currency exchange time to time & update your prices in USD ($) on our website.

5. Credit Card

If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third-party payment processor.

For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges you the deductible because of unauthorized transactions resulting from a reservation made on our website, we will check these bookings and transaction id upon your request and return you this deductible amount as per booking cancellation and refund policy. In order to be indemnified, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email irispham@mercaretravel.com. Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the charged deductible with transaction id (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Mercaretravel secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server.

  1. Cancellation

By making a reservation with an accommodation provider or any services partner, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider or any services partner, and to any additional (delivery) terms and conditions of the accommodation provider or any services partner that may apply to your reservation or during your stay & trip, including for services rendered and/or products offered by the accommodation provider or any services partner (the delivery terms and conditions of an accommodation provider or any services partner can be obtained with the relevant accommodation provider or any services partner). The general cancellation and no-show policy of each accommodation provider or any services partner is made available on our website on the accommodation information or any services information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details or any services thoroughly for any such conditions prior to making your reservation and booking with us. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation or any services and the reservation. Booking by submit form, Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation or any services partner agrees or allows otherwise under its pre-payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, pre-payment and no-show policy or not be entitled to any repayment of any pre/paid amount. We recommend that you read the cancellation, pre/payment and no-show policy of the accommodation provider or any services partner carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

  1. Further Correspondence

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.

  1. Ranking and Guest Reviews

The default setting of the ranking of hotels or other services on our website is “Recommended” (or any similar wording) (the “Default Ranking”). For your convenience, we also offer other ways to rank the hotel and other services. Please note that the Default Ranking is created through a fully automated ranking system (algorithm) and is based on multiple criteria.

The completed guest review may be (a) uploaded onto the relevant property’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the accommodations and other services, and (b) (wholly or partly) used and placed by globaltripinfo.co at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Mercaretravel. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

  1. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners or services partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or other services or any of our other business partners and services partner (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Whether the property you stay or any services you booked at charges you (or has charged you) for your room or any other services, or we are facilitating the payment of the room price or others services price, you agree and acknowledge that the property and services partners is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. ‘globaltripinfo.co’ is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price or due on other all services to the relevant tax authorities.

  1. Intellectual property rights

Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Mercaretravel, its suppliers, services partner or providers.

Mercaretravel exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Mercaretravel. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

  1. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in our country.

The original UK English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. The UK English version is available on our website (by selecting UK English language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

  1. About Mercaretravel 

The online booking and reservation services is rendered by Mercaretravel which incorporated under laws and having its online offices.

Mercaretravel is supported by various affiliated group companies (the “support companies”) and services partners throughout the world. The support companies only provide an internal supporting role to and for the benefit of Mercaretravel while the services partners from world list, sell and provide services through us with commission basis. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any website (and do not in any way control, manage, maintain or host the website). The support companies do not have any power or authority to render the service, to represent Mercaretravel or to enter into any contract in the name of, for or on behalf of Mercaretravel. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of Mercaretravel. Mercaretravel does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its support companies), other than its registered office.

Updated on September, 2018.